Customer Collaboration

Stop the endless 'Where's My Order?' Calls

A self-service customer portal frees your team from interrupting order status calls by letting clients track their job progress in real time.

Order queries can make up to 80% of customer calls - that's a massive chunk of your team's time spent answering the same basic questions. Your clients get 24/7 access to review their project timeline, documents, and communicate directly with your team. Centralising project communication keeps everything organised and speeds up approvals when issues arise.

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Benefits

Connection That Drives Growth

Reliable Information When Your Customers Need It Most

Your clients are under pressure to hit their own deadlines, so they depend on you for accurate information - not vague estimates. 24/7 portal access means they get instant answers when they need them.

Build Repeat Business With High Customer Satisfaction

In today's competitive market, customer service is just as important as quality work for building long-term relationships. Clients stick with suppliers who make their lives easier and whose delivery dates they can trust.
Progress Tracking

Real-time order status visibility

Your Customer Portal provides live production tracking, so clients can track their job's progress from order through delivery. Upon login, customers see their order number, notes, due date, current status and completion percentage. They get the information they need, when they need it - without taking up your team's time.

  • Choose between overall progress or detailed step-by-step tracking by client
  • Multi-location support shows customers only their site-specific orders
  • Clear view of completed work and what's still pending
Communication, Documents and Project Approvals

Centralised Collaboration

Bring your communication together in one place, so you're not losing information between departments and hand-off points. Your Customer Portal creates a single point of reference for document sharing, approvals and questions, reducing scattered communication. Chats are grouped by job for easy reference, and tagged employees receive email alerts about new messages for faster response times.

  • Supervisors and back office team can message with clients
  • Quality checks, rework forms and dispatch inspections can be shared with customers for traceability, along with photos
  • One-click approvals of drawings and project plans with timestamped records speeds up product review process
  • Complete project history stored chronologically for easy reference

The shop floor scheduling solution that gets the job done.

We bring together everything you need to schedule and manage your shop floor. Save time, reduce downtime, and boost productivity.

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