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R. Moore and Sons

8,000+ operations scheduled without manual juggling

R. Moore and Sons is a machining business of around 70 staff handling 300 to 500 components and more than 8,000 operations. Coordinating that volume by hand created constant scheduling pressure and status enquiries. The business kept its existing system as the source of truth and added automated scheduling, machine visibility, Andon signals and a customer portal. It describes increased capacity, fewer job-status calls and lower stress for management.

R. Moore and Sons workshop

Certified partner

  • ISO 9001Quality management
  • ISO/IEC 27001Information security

Context

  • 300 to 500 components
  • Around 70 staff
  • 8,000+ operations

How they use it

  • Automated scheduling handles the volume of operations without a dedicated scheduler.
  • The existing business system remains the source of truth, feeding jobs into Smart Shop Floor.
  • Machine uptime, downtime and operational-loss views help teams identify where to improve.
  • Tablet-triggered Andon assistance signals and job-specific chat connect operators with support.
  • Lean flow and material handling keep work moving between machining centres.
  • Maintenance is planned in the schedule rather than around it.
  • Customers check progress through the customer portal.

What they reported

  • The customer describes increased capacity through clearer component flow and machine visibility.
  • Customer self-service reduces time spent answering job-status enquiries.
  • Management describes lower stress and more time to concentrate on the work rather than scheduling.

How the business changed

The connected processes, systems and shop-floor implementation behind this customer story.

Transform without replacing the existing system

R. Moore & Sons retains its existing operating system as the source of truth. Jobs flow into scheduling alongside rosters, availability and maintenance windows. The customer describes the difficulty of coordinating hundreds of components and more than 8,000 operations manually.

Connect machines, operators and material flow

Machine sensors provide operating information, while uptime, downtime and loss views help teams identify improvements. Operators request assistance through tablet-triggered Andon lights. Visual displays, job chat and material-handler coordination support the movement of components between machining centres.

Make production visible to customers

The portal gives customers their job stages, photographs, documentation and delivery information. Dispatch records connect finished components with consignment details. The customer describes increased capacity, fewer status enquiries and lower stress because teams can concentrate on the work rather than constantly coordinating it.

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